Terms & Conditions

Last Updated: 14 February 2026

Welcome to RJ Ruchulu (“we”, “us”, “our”). These Terms & Conditions govern your use of our website https://rjruchulu.com

(the “Website”) and the purchase of our products.

By accessing or using our Website, you agree to be bound by these Terms.

1. Use of Website

You must be at least 18 years old to place an order.

You agree to provide accurate and complete information when creating an account or placing an order.

You may not use this Website for unlawful or fraudulent activities.

We reserve the right to suspend or terminate access if misuse is detected.

2. Products & Orders

We sell food products including sweets, snacks, pickles, masalas, and related items.

All product descriptions and prices are subject to change without notice.

We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraud.

Orders are confirmed only after successful payment.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR).

Payments must be made through approved payment gateways available on our Website.

We are not responsible for payment failures caused by banks or third-party payment providers.

4. Shipping & Delivery

Delivery timelines are estimates and may vary due to location or unforeseen circumstances.

We are not responsible for delays caused by courier services or events beyond our control.

Customers must provide accurate shipping details. We are not liable for incorrect addresses provided by customers.

5. Returns & Refunds

Due to the perishable nature of food products:

Returns are generally not accepted unless the product is damaged, defective, or incorrect.

Customers must report issues within 24 hours of delivery with clear proof (photos/videos).

Refunds or replacements are issued at our discretion after verification.

6. Intellectual Property

All content on this Website, including logos, images, product descriptions, and text, is the property of RJ Ruchulu and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

RJ Ruchulu shall not be liable for:

Any indirect or consequential damages

Allergic reactions (customers must review ingredients before purchase)

Losses arising from misuse of products

Customers are responsible for checking ingredient details before consumption.

8. Privacy

Your use of our Website is also governed by our Privacy Policy.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the Website after updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Rajahmundry, Andhra Pradesh.

11. Contact Information

RJ Ruchulu

Rajahmundry, Andhra Pradesh, India

Email: rajahmundryfoods@gmail.com

Phone: +91 97014578165